Returns Policy & Procedures
Iridis Cosmetics has extremely high standards of customer service and our primary goal is to make sure you are a happy customer. We want you to love our products as much as we do!
All customers must complete the Returns Form to return any products to us. Click here to download the Iridis Returns Form. Please read the rest of this page to understand how and when we will accept returns.
Can I return products if I change my mind or if I pick the wrong colour?
No, we don’t provide refunds for your change of mind or an incorrect colour selection, (which is due to hygiene reasons). So please ensure you choose carefully.
In what circumstances can I receive a refund or replacement of products?
We will refund your purchase, or replace your products, in the following circumstances:
- if the products are defective, or not fit for purpose; or
- if the products are damaged during transit or faulty; or
- where we have selected the incorrect products you ordered; or
- we have failed to provide you with an ordered product (products that were incorrectly shipped to you remain the property of Iridis Cosmetics).
Do I need to return the products to Iridis?
You must return the product to Iridis Cosmetics, in the condition you received it, and depending upon your request, Iridis will either replace the product/s or refund you the cost of the original items, but not the cost of the original postage.
PLEASE NOTE: Iridis Cosmetics reserves the right to inspect defective, faulty or damaged products (and resolve the claims at our absolute discretion).
How do I return my order to Iridis?
The Returns Process is as follows, and must be adhered to, to process the return of your order:
Step 1 – You will need to complete the Returns Form (click here to download), and specify the products to be returned, the reason for the return, (eg: incorrect order, damaged or defective product) and the action you’d like Iridis to take indicating whether you require a refund, exchange or replacement.
Step 2 – You will need to ensure your return parcel is properly sealed and packed to avoid damage, and take to an Australia Post outlet to be returned to Iridis Cosmetics.
Returns must be sent registered mail to:
PO Box 3100
Newport West, VICTORIA, 3015
Please ensure you retain a recorded delivery receipt from Australia Post to establish that you have returned the goods (ie – registered post), as we do not accept liability for returned goods lost in transit, or sent to an incorrect address.) We may require you to provide proof of postage. Alternatively, you can return the goods to your Iridis Cosmetics Consultant, and ensure you receive a receipt of returns made via this method.
Step 3 – If you are entitled to a refund, we will process it within 10 days of your request, provided you have retuned the goods to us in their original and unused condition.
Do I have to pay postage to return the products to Iridis?
Yes, you will be required to pay the return postage on returned products.
If Iridis deems that the products are, in fact, defective, faulty or damaged, Iridis will pay the cost of the return postage, which will be refunded to your original payment method – credit card or PayPal account. Please note that the original cost of your postage will not be refunded.
Why do I have to send my return by Registered Post?
We require that your returns order be sent by a tracked delivery service (ordinary Parcel Post via Australia Post is now automatically tracked by Australia Post), as we cannot accept liability for returned goods lost in transit. Iridis Cosmetics will not be liable for any parcels lost in transit.
If you return your goods to your Iridis Cosmetics Consultant, please ensure you obtain an email confirmation of the products you submitted as returns.
If the value of the products you are returning are over $150.00, then you must send this parcel by Registered Mail, via Australia Post.
What if the received products were not the products I ordered?
If the items you ordered were not correct, or you were missing a product, please contact us in writing immediately at firstname.lastname@example.org, or via your Iridis Cosmetics Consultant, and provide full details of the missing item/s, and we will rectify the issue within 7 days.
Can I still return products if I’ve opened or used them?
Due to hygiene reasons, we cannot accept returned goods that have been opened or used in any way, or that we reasonably believe have been used. If this were to occur, Iridis Cosmetics will notify you that no refund will be available and you will be responsible for arranging for the goods to be returned to you within 7 days of that notification from us – at your cost.
What happens if I return products that were used for Hostess bonuses?
If you cancel or return your order, and that order was used to enable the Hostess of the Iridis Cosmetics Makeup Party to be eligible to receive bonuses or other party incentives, the Hostess may no longer be eligible to receive those bonuses or incentives, at the total discretion of Iridis Cosmetics Pty Ltd.